PH90 Privacy Policy
Your personal data is something we take very seriously here at PH90. This page explains in plain language how we collect, store, and safeguard your information, plus the rights you have over your own data. We want you to feel confident about every detail you share with us, from account setup to every transaction you make on the platform.
How We Protect Your Data
The Core Pillars of Our Privacy Policy at a Glance
Introduction
Protecting your personal information is a big deal for us at PH90. This privacy policy gives you a clear rundown of what data we collect when you use the ph90.casa website and the PH90 mobile app, why we collect it, how we handle it, and the rights you have as a user. Rest assured, everything we do here follows the standards set for Philippine players.
When you access or use the platform, we take it as your confirmation that you have read and agreed to this policy. If anything here is not clear, our support team is always ready to assist you — just send us a message and we’ll explain it in detail. We believe in transparency, so don’t hesitate to ask.
PH90 values your privacy. We only collect what’s necessary, we never sell your personal data, and we store everything using strong security practices, including 256-bit SSL encryption and two-factor authentication options. No hidden agendas — just straight-up protection of your information.
What Data We Gather
When you sign up for a PH90 account and use our services, some data comes to us automatically while other details are provided by you. Here’s a simple breakdown of the kinds of information we collect, along with examples and the reasons behind each. Every piece of data we ask for has a clear purpose tied to your account experience.
| Data Type | Examples | Why We Need It |
|---|---|---|
| Identity Details | Full name, birth date, and a valid government-issued ID (such as a passport or national ID) | To complete Know Your Customer (KYC) verification and help keep the platform secure for everyone. |
| Your Contact Details | Mobile number and email address | Account Management |
| Financial Information | E-wallet number and linked bank account | Deposits and Withdrawals |
| Device Details | IP address, browser type, and operating system | Security Verification |
| Your Gaming Activity | Betting history and session timings | Responsible Gaming |
| Transaction History | Deposits, withdrawals, and bonuses received | Financial Audit Records |
PH90 never stores your full bank card number, card PIN, or account password. All payment details are processed directly through the payment gateway, so your sensitive financial information is not kept on our servers.
How We Use Your Information
PH90 uses the information we collect only for specific purposes. Your data is never used for anything beyond those clearly defined purposes. Here are the main ways we use it:
- To set up, verify, and manage your PH90 account.
- To process your deposits, withdrawals, and bonus transactions.
- For KYC checks and age verification to confirm you are 21 and above.
- To help prevent fraud, money laundering, and other illegal activities.
- To provide customer support whenever you need assistance.
- To send promotional offers and bonus updates, but only with your consent.
- To monitor gaming behavior and support responsible gaming.
- To satisfy our legal and regulatory obligations.
- To ensure the platform remains secure, reliable, and stable at all times.
If you'd rather not receive marketing emails, you can switch them off any time from your account settings. [email protected]Or you can reach us directly at
How Long We Keep Your Data
PH90 holds your information only for as long as it's needed or as required by law. Here's how our retention works:
- Active accounts: all account and transaction details are kept while your account remains active.
- Closed accounts: financial records stay on file for at least five years to meet legal obligations.
- KYC documents: we retain these for up to seven years after your account is closed.
- Marketing data: this is removed immediately once you withdraw your consent.
- Cookie data: this clears after your browser session ends or when the set period expires.
We never keep anything beyond legal requirements. When the retention period ends, your data is securely and permanently deleted.
Who We Share Your Information With
PH90 never sells your personal information. We only share limited data with trusted partners to keep our services running:
- These are the third parties who handle payments for us. Payment providers like GCash and our banking partners receive only what's necessary to verify and process transactions.
- These are our game providers. Licensed game companies, including Ezugi, receive the information they need to operate their games.
- These are the KYC verifiers we work with. Approved third parties may review certain documents to confirm your identity.
- This applies to law enforcement agencies. We may release information when a court orders it or when the law obligates us to do so.
- These systems help protect your account and your funds. Anti-fraud systems automatically analyze transactions to catch suspicious activity.
All third-party partners working with PH90 are held to the same privacy commitment. They may only use your data for the purpose it was originally shared, and they are not authorised to pass it on to anyone else.
Cookie Policy
PH90 uses cookies to make your browsing experience more convenient and personalised. In simple terms, cookies are tiny text files stored in your browser when you visit the site.
- Strictly Necessary Cookies: Certain cookies are vital for keeping you logged in and for ensuring your account stays secure. If these are switched off, some parts of the platform may not function as expected.
- Functionality Cookies: These keep track of your choices, including your preferred language, display theme, and other settings you've selected on PH90.
- Analytics Cookies: They show us which areas of the platform are most popular so we can improve the experience. The information collected here is fully anonymous and never linked to your identity.
- Security Cookies: These cookies help us detect unusual activity, such as attempted fraud or automated bot attacks, keeping the platform safer for everyone.
You're free to manage or delete cookies through your browser settings any time. However, if you turn off the essential ones, you may not be able to use certain features of PH90. On your first visit, you'll be prompted to accept our cookie policy before non-essential cookies are set.
Your Privacy Rights
PH90 operates in line with the GDPR and other international privacy standards. Under these laws, you're entitled to the following rights regarding your personal information:
To exercise any of these rights, [email protected]kindly email our support team through the contact page on the PH90 website. We usually respond within 30 days.
Children's Privacy
PH90 is strictly for individuals aged 21 and above. We do not knowingly collect personal information from minors.
- Your date of birth is verified when you register your PH90 account.
- If anything looks suspicious, we may ask you to submit KYC documents for verification.
- If we ever identify an account belonging to a minor, we close it immediately and delete all related information.
- Parents or guardians can also request the removal of their child's data, and we will act on that request.
If your child has been using PH90, [email protected]please report it to our support team right away. We will take quick and appropriate steps to address it.
Security Measures
Under the PH90 privacy policy, we take data protection seriously. Our platform uses industry-grade security technology to safeguard your information. Here's what our security setup includes:
- SSL/TLS Encryption: All data transfers are protected with 256-bit AES encryption.
- Two-Factor Verification (2FA): An extra OTP verification step is required whenever you log in to your account.
- Firewall Protection: A strong firewall blocks any unauthorized access attempts.
- Regular Security Audits: Third-party experts run regular security tests on our systems.
- Data Backup: Your information is backed up across multiple secure servers.
- Access Controls Only authorized staff members are permitted to view specific account details.
- Suspicious Activity Alerts If we come across a login that looks out of place or a transaction that doesn't match your usual pattern, you'll get an instant alert from us.
Use a strong password that you don't reuse anywhere else, and keep it to yourself. If you ever spot something suspicious, report it to us right away so we can act fast.
Third-Party Links and Services
PH90 brings in a few third-party partners to keep the platform running — payment gateways, game providers, and KYC verification services. These companies have their own privacy policies, so they handle your data on their own terms.
- Any information you provide to these third parties is covered by their own privacy policies, not by the PH90 privacy policy.
- PH90 is not directly responsible for any privacy breach or mishandling that happens on a third party's side.
- We only work with trusted, licensed partners who meet our safety standards.
- Every partner we work with has signed a data protection agreement with PH90 before anything goes live.
To learn more about how a specific third party handles your information, check their official website directly.
Changes to This Privacy Policy
PH90 may update this privacy policy from time to time. When we make changes, we follow a few clear steps to keep you in the loop:
- For major changes, we'll send a notification to the email address you registered with.
- We'll also place a notice on the PH90 homepage so it's visible to everyone.
- The 'Last Updated' date at the top of this page will be updated to show the date of the latest revision.
- If you continue using PH90 after the changes take effect, we'll take that as your agreement to the updated policy.
We recommend checking this page from time to time so you always know the latest version of our privacy policy.
Contact Us
If you have any questions, concerns, or requests about the PH90 privacy policy, our account privacy practices, or data protection, our dedicated privacy team is here to help. You can also reach us through the contact details listed on ph90.casa.
- Email: [email protected]
- For live chat, simply tap the chat bubble at the bottom-right corner of the PH90 site and start your conversation.
- On average, our team replies within 24 hours.
- Data deletion requests are processed within a maximum of 30 business days.
For any formal privacy complaint or request, you can reach us directly. [email protected]Send an email with the subject line 'Privacy Request' and our DPO team will respond within 72 hours.
